MOA Resource Library
Thrive Health is a web and mobile enabled healthcare platform focused on improving the specialist care experience from the time of a referral through post-treatment follow up. Our software launches across Canada are in progress and we're continuing to release new product modules. To get you started on our PAC product modules, we have developed this resource library to give you the tools you need to use the Thrive Health system and answer any questions you may have.
Benefits to using the Thrive Health System
Reduces time spent on the phone
Streamlines clinical history collection for screening
Reduces wait time for specialist appointments and surgical bookings
Comprehensive How-to Guides available in PDF to provide tips for new MOAs
Weekly releases of new product features
Thrive Health has compiled some tips for getting information more effectively. In this section, we've detailed some of the secrets to success and how to get the most out of the Thrive Health system.
+ How to reach out when having issues
If you run into any technical issues, you can reach the technical development team at Thrive Health by sending an email to firstname.lastname@example.org. Alternatively, you can give us a call at xxx-xxx-xxxx.
+ What to do with stalled cases
For stalled cases, where patients have been stuck in mid-progress for several days, we suggest sending a 'resume questionnaire' email reminder that will prompt patients to complete the questionnaire from where they left off.
+ Where to look for emails from Thrive Health if you haven't seen them
If it looks like you haven't received the email to sign up with Thrive Health, try checking your spam/junk folder.
+ How/when to prompt patients who have been in progress for several days
If a patient's status reads "in progress" for several days, you may want to send them an email reminder. From your worklist, you can click "resend questionnaire" which will send an email invitation that will prompt them to resume the questionnaire from where they last left off.
Here are some of the frequently asked questions (FAQs) from patients and the responses to them. Thrive Health understands that new software can be challenging and we're here to help. These FAQs have also been made available in PDF to send directly to patients, found below in Other Resources.
+ Who is Thrive Health?
New Hippo Health is a Canadian software company based in Vancouver, BC. We offer a web and mobile enabled healthcare platform that supports the patient journey from the time of a referral through post-treatment follow up.
+ How does New Hippo Health maintain the privacy and security of my personal information?
+ How does New Hippo Health collect and store my personal health information?
New Hippo Health securely stores personal health information in compliance with British Columbia’s Personal Information Protection Act (PIPA) and other applicable legislation. New Hippo only collects the personal information that is necessary to transmit patient and symptom information to deliver a diagnosis, make recommendations for treatment, determine next steps, and for research purposes under limited circumstances (using only non-personally identifiable data/information).
+ Where can I go for technical assistance if I have trouble with the online health history questionnaire?
If patients require specific technical assistance, they can email email@example.com to get in contact with members of our technical development team.
+ What if I don't understand a question on the online health history questionnaire?
Patients can complete the online version of the health history questionnaire from home and with the assistance from a family member. It has also been created with built-in help text to clarify medical terms.
+ Who do I contact if I enter the wrong information in the online health history questionnaire?
Patients will need to contact their specialist’s office to input/modify any changes they may have. If they have not submitted their questionnaire, MOAs can resend an email invitation for patients to re-enter and change their information. If they have already submitted their questionnaire, changes may be made to the printed PDF version of the health history summary.
+ What if I forgot my password to access my account?
At the bottom of a patient’s screen, you can click “forgot password” which will prompt you to reset it.
+ Does New Hippo Health offer materials in other languages?
At this moment, all New Hippo Health materials are only offered in English. However, most of our products are offered online and we encourage the assistance from family members in helping to complete or use our materials.
Patient FAQs (Updated June 2018)