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Thrive Technology in Guatemala

February 10, 2022

-3 Minute Read

How our platform is being used to deliver streamlined, secure care for Guatemalans in partnership with Compañero Par Cirugía, Team Broken Earth, and Providence Health Care.

Central to our mission at Thrive Health is providing software that empowers individuals to remain informed and connected to every stage of their care journey - and our goal is to expand that mission far beyond our borders. We were excited to kick off 2022 with the deployment of a project that does just that.

For the past couple of years, we have been working with our partners at St. Paul’s Hospital and Providence Health Care to bring our technology to Guatemala with Compañero Par Cirugía (CPC), an organization that coordinates volunteer physicians from Canada and the United States to travel to Guatemala and perform surgeries, as well as Team Broken Earth who conducts missions across several countries. We worked most closely with Dr. Jim Kim’s physician team, who travels down for one week each year for approximately 80 cleft palate, plastics, and ortho surgeries. Other CPC teams travel down for similar amounts of time, focusing on hip and knee replacements, as well as for gynecology patients and general appointments.

Dr. Kim and CPC came to our team for help in two main areas: surgical pre-screening and patient follow-up, given the high volume of patients coming in for surgeries within a similar time frame, and the need to deliver individualized care experiences for each of them. Previously, CPC had conducted pre-screening manually, which led to occasional miscommunication where patients traveled in from neighboring villages and cities to discover that there was no available physician to perform their surgery. Follow-up, if required, needed to happen weekly for a set period of time following surgery, where health promoters would visit post-operative patients and would be required to share photos and updates with the clinical team.

For both of these areas, Dr. Kim and CPC recognized how the Thrive Health platform’s foundational technology for pre-surgical optimization and post-operative care plans would solve these issues and reduce error rates. Our Product team worked with both parties to design workflows specifically to suit the project needs for pre-screening, triaging, follow-up, and secure data sharing between health promoters and clinicians.

After two years of collaborative work between Thrive Health, CPC, and Providence, we are thrilled to announce the official launch of our software in Guatemala from January 2022, which at this very moment is helping CPC volunteers and physicians significantly reduce pre-screening times, expedite triaging, and keep patients informed and communicative with their care providers following surgery.

Here are a few snapshots of Thrive technology in action in Guatemala. We’re humbled to be chosen as the software provider for this important work, and can’t wait to continue expanding our mission of enabling connected, impactful care experiences around the world.        

Calgary (June 6th-10th):

  • A fun and informative tour of the University of Calgary's Simulation Health Center, featuring innovative, simulative technology for health professionals to improve patient outcomes
  • Cesar, a member of our Customer Solutions team, preparing everyone a special Colombian breakfast with arepas, sausages, eggs and hot chocolate
  • Friends, families and colleagues gathering for an outdoor summer BBQ

Toronto (June 13th-18th):

  • Gathering together to work in the Four Points by Sheraton Toronto Airport
  • Enjoying dinner at Amsterdam Brewhouse with a beautiful ocean view
  • Joining the Integra Health team for a tour of their clinic and wellness services, such as massages and skin treatments
  • Gathering with our customers and partners for an event filled with fun, socializing, and delicious food and cocktails by the pool

Vancouver (June 27th-30th):

  • Working together at our office space downtown with different teams coming together, all while enjoying delicious breakfast, fresh coffee and lots of snacks!
  • Company town hall: discussing our progress so far this year, the road ahead, and our goals, giving us time to reflect and look to the future
  • Wrapping up the week with a picnic in Flora's Field, Kitsilano while enjoying the sun, food, drinks, and friendly competitions

Monday, March 28

Hosted by our Development team

- Our inaugural Thrive Health ping-pong tournament

- Welcome dinner for our team members who flew in for the week

Tuesday, March 29

Hosted by our Product and Marketing teams

-Volunteering at a local women’s shelter, and preparing care packages for people experiencing homelessness

-Sushi-making workshop! M Sushi stopped by our Thrive office and prepared an amazing assortment of sushi for our team, while giving us the opportunity to design our own rolls - and even use the blow-torch.

Wednesday, March 30

Hosted by our Customer Success, Support, and Solutions teams

-Parfait Breakfast Bar to fuel us up for the day ahead

-Coaching workshop for our leadership and management teams, to provide us with new and exciting ways to think about growing our individual teams and continuously offering new leadership opportunities

-Commercial-themed cocktail hour and pizza night, followed by a stroll at beautiful Stanley Park

Thursday, March 31

Hosted by our Admin & Strategic Initiatives teams

-Coming together as a team for a mindfulness session hosted by Peak Wellness that gave us time to destress, check in with ourselves, and be reminded of the importance of getting in touch with our emotions

Friday, April 1

Hosted by our Executive team

-Company fireside chat, where we discussed our vision, goals, and key initiatives for the remainder of 2022, giving us time to celebrate in all of our exciting work ahead

-Ending off the week with a pub social at Colony Granville, featuring a (mildly) competitive bocce tournament!

Our Q1 2022 Onsite Week not only brought a lot of joy and laughter, but gave us the opportunity to come together as a team and connect after a long period of working remotely during the pandemic. We are already looking forward to our next onsite week, and continuing to grow the connections and friendships we have formed.

Monday, March 28

Hosted by our Development team

- Our inaugural Thrive Health ping-pong tournament

- Welcome dinner for our team members who flew in for the week