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Thrive Health's 2021 Year in Review

December 22, 2021

- 5 Minute Read

2021 has presented new, unexpected, and exciting challenges for Thrive Health, both given the ongoing expansion of our COVID-19 work and additional projects that have taken off. As the year comes to a close, we’re taking some time to reflect on what we’ve achieved in collaboration with our amazing partners and customers, and we wanted to share that with you.  


COVID-19 Rapid Testing & Vaccine Status Declaration
To date, the Thrive Health platform has supported over 1500 organizations across Canada to manage rapid antigen testing, predominantly through our partnerships with Creative Destruction Lab’s Rapid Screening Consortium and the Business Council of BC’s Safe Screen program. This expanded the work we are already doing with LifeLabs for PCR testing, and made our platform accessible to a wide variety of organizations and industries, including several major Canadian post-secondary institutions. We further expanded our offering to include vaccine status declaration, allowing our customers to securely track both vaccinated and unvaccinated individuals in their organization and issue testing reminders accordingly.

And of course, we’re also continuing to support British Columbians with our BC COVID-19 Support App, where citizens can access the latest information on protocols, testing availability, and vaccine requirements. Over 1 million users across the province rely on the app to keep themselves informed.  

Clinical Impact
In addition to Thrive’s new and ongoing business in the enterprise space, we’re continuing to empower our clinical customers in delivering quality care. Some examples to highlight are our ongoing work with Providence Health Care for the PeriOperative Quality Improvement (POQI) Digital Supercluster Project, being recognized as a Vendor of Record for Mental Health and Addictions Measurement-Based Care Solutions (MBC) in an RFSQ issued by Ontario Health, and maintaining impressive statistics, such as allowing our customers to spend an average of 83% less time reviewing patient data in advance of appointments.

Conferences & Events
We attended and hosted many exciting events this year, both virtually and in-person. To highlight a few, we shared a presentation at HIMSS 2021 in Las Vegas about how symptom data collected in our BC COVID-19 Support App aided the province’s pandemic response and provided trusted information to citizens. We also sponsored a hackathon, “Hacking Pain,” hosted by Providence Health Care, and collaborated with attendees on innovative clinical solutions that the Thrive Health platform can be configured to support. We initiated our Thrive Grand Rounds Speaker Series, which we’ll be continuing in 2022, where we invite our customers and partners to share their expertise. In our first session, we were joined by Dr. Eric Kim from UBC Psychology, who gave a presentation on what it means to have a sense of purpose for workplace well-being.

Research: Barriers to Better Care, UBC Rapid Testing & Researchers in Residence
We also kicked off and wrapped up many research projects this year. April saw the launch of our Barriers to Better Care study, where we worked with researchers from the University of British Columbia Okanagan to assess current barriers in the care of patients with chronic pain. We also launched a rapid testing research clinic with the University of British Columbia’s School of Nursing over the summer, to evaluate the effectiveness of rapid antigen testing kits for diagnosing COVID-19 on a broad scale. Finally, our Researchers in Residence program began in October, with our first two researchers joining our team to study the applications of text mining and the patient experience on the Thrive Health platform.  

Awards: BC TIAs, Digital Health Canada Awards, Doctors of BC
In 2021, Thrive Health was recognized through several awards & nominations. We were a finalist for the BC Technology Impact Awards in the Spirit of BC Tech - Resilience category, along with several other innovative BC companies. We brought home two 2021 Digital Health Canada Awards: our Co-Founder & CEO, David Helliwell, was named Digital Health Executive of the Year, and our President & CTO, Alec McCauley was named Start-Up Innovator of the Year. Finally, for the second year in a row, we received the Doctors of BC Excellence in Health Promotion Award for providing solutions to enhance the health and safety of our province.

2022: Wellcentered
There’s a lot to celebrate in 2021, but Thrive also has big plans for 2022. We’re looking forward to introducing our new mental health and well-being solution, Wellcentered. Wellcentered allows organizations to centralize mental health services, access aggregate reporting on community well-being, and empower individuals to play an active role in their mental health and well-being journeys. We’ll be sharing more updates in Q1 2022; for now, please contact sales@thrive.health to learn more about Wellcentered.

From all of us at Thrive Health, we wish you all the best for the remainder of 2021, and a healthy and prosperous 2022!    

Calgary (June 6th-10th):

  • A fun and informative tour of the University of Calgary's Simulation Health Center, featuring innovative, simulative technology for health professionals to improve patient outcomes
  • Cesar, a member of our Customer Solutions team, preparing everyone a special Colombian breakfast with arepas, sausages, eggs and hot chocolate
  • Friends, families and colleagues gathering for an outdoor summer BBQ

Toronto (June 13th-18th):

  • Gathering together to work in the Four Points by Sheraton Toronto Airport
  • Enjoying dinner at Amsterdam Brewhouse with a beautiful ocean view
  • Joining the Integra Health team for a tour of their clinic and wellness services, such as massages and skin treatments
  • Gathering with our customers and partners for an event filled with fun, socializing, and delicious food and cocktails by the pool

Vancouver (June 27th-30th):

  • Working together at our office space downtown with different teams coming together, all while enjoying delicious breakfast, fresh coffee and lots of snacks!
  • Company town hall: discussing our progress so far this year, the road ahead, and our goals, giving us time to reflect and look to the future
  • Wrapping up the week with a picnic in Flora's Field, Kitsilano while enjoying the sun, food, drinks, and friendly competitions

Monday, March 28

Hosted by our Development team

- Our inaugural Thrive Health ping-pong tournament

- Welcome dinner for our team members who flew in for the week

Tuesday, March 29

Hosted by our Product and Marketing teams

-Volunteering at a local women’s shelter, and preparing care packages for people experiencing homelessness

-Sushi-making workshop! M Sushi stopped by our Thrive office and prepared an amazing assortment of sushi for our team, while giving us the opportunity to design our own rolls - and even use the blow-torch.

Wednesday, March 30

Hosted by our Customer Success, Support, and Solutions teams

-Parfait Breakfast Bar to fuel us up for the day ahead

-Coaching workshop for our leadership and management teams, to provide us with new and exciting ways to think about growing our individual teams and continuously offering new leadership opportunities

-Commercial-themed cocktail hour and pizza night, followed by a stroll at beautiful Stanley Park

Thursday, March 31

Hosted by our Admin & Strategic Initiatives teams

-Coming together as a team for a mindfulness session hosted by Peak Wellness that gave us time to destress, check in with ourselves, and be reminded of the importance of getting in touch with our emotions

Friday, April 1

Hosted by our Executive team

-Company fireside chat, where we discussed our vision, goals, and key initiatives for the remainder of 2022, giving us time to celebrate in all of our exciting work ahead

-Ending off the week with a pub social at Colony Granville, featuring a (mildly) competitive bocce tournament!

Our Q1 2022 Onsite Week not only brought a lot of joy and laughter, but gave us the opportunity to come together as a team and connect after a long period of working remotely during the pandemic. We are already looking forward to our next onsite week, and continuing to grow the connections and friendships we have formed.

Monday, March 28

Hosted by our Development team

- Our inaugural Thrive Health ping-pong tournament

- Welcome dinner for our team members who flew in for the week