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Staff Spotlight: Danielle Durand, Chief Commercial Officer

March 8, 2022

- 4 Minute Read

“Empowering people to become more aware and engaged participants in their own health and wellness”

Our Chief Commercial Officer on how Thrive Health is driving transformational change in North American digital health.

We are excited to feature another staff spotlight where we highlight our team members, their role at Thrive Health, and their knowledge in the field. This week, we sat down with Danielle Durand, our Chief Commercial Officer to learn more about her professional journey, her perspective on the importance of data literacy and her vision for Thrive Health’s growing influence in the North American digital health landscape.  

Danielle brings an extensive background in SaaS and the hospitality industry to Thrive, merging her passions for optimal customer experience and rapid innovation. When asked about what attracted her to Thrive, she spoke to both the company and the role itself. “I  wanted to align with an organization that was leveraging technology to really improve the lives of others,” she says, “Thrive Health is not only focused on accelerating the democratization of personal health information but also committed to designing a more convenient and connected care experience, and that's what I love to do.” Speaking to her role: “I am excited about the opportunity to lead people with different interests and expertise, and inspire ways for cross-functional collaboration to work more productively with one another.” Danielle identifies two key factors to optimizing the customer experience that come from such collaboration: empathy and paying attention to detail. She explains the importance of understanding where our customers came from and what their motives, goals and fears are, that these details “are what aids us in understanding the individual better and helps us to find ways to acknowledge their uniqueness and celebrate it.” And crucially, this same approach should be taken to how we interact internally, where Danielle further acknowledges that Thrive’s culture of embracing diversity of thought and experiences solidified that this opportunity was perfect for her.

Shifting our conversation to data literacy, Danielle shared her thoughts on the importance of literacy at the leadership level and her learnings from the Southern Alberta Institute of Technology (SAIT)’s Data Analytics program, of which she is a recent graduate. She identifies a critical need for business leaders to adeptly harness data knowledge for decision-making purposes. “You can risk biased decision making if you cannot truly understand what data is being captured, how it is being captured and whether it is accurate and representative of the dataset you are looking at,” she stresses; that if we are not aware of how to interpret data, as leaders we will make decisions that are neither inclusive nor informed.

Danielle’s emphasis on the importance of data-informed decision-making translates directly into the two main transformational changes she identifies Thrive as driving: empowering individuals to become more aware and engaged participants in their care journeys through informed management of their health data, as well as our focus on interoperability. “The healthcare industry is behind when it comes to designing solutions that allow individuals to share relevant information securely across networks, and that's what Thrive is here to solve,” she concludes, acknowledging how the Thrive platform is built to place data control in the hands of the individual, and to connect end-to-end workflows for providers to ensure that data moves securely between systems.  

We wrapped up our conversation with Danielle with some fun facts:

As a black belt Martial artist, what is your favorite thing about martial arts?

“I work constantly to apply the virtues that martial arts teaches in my everyday life: compassion, respect and gratitude. I believe that by holding these true, you’ll always have the right mindset for making decisions that you are faced with.”

What are you reading right now?

“I am listening to Great by Choice by Jim Collins, which discusses empirical creativity: how businesses need to have a balance of creativity and discipline to function effectively. I’m loving this concept as it reflects my passion for innovation and ideas, as well as measuring how those ideas are evolving and growing.”

What’s your most effective technique for well-being and to destress?

“A well-timed GIF. It can change my whole day!”

Do you have a personal philosophy, and what is it?

“Do better, push for better. We can always find a way to be and do better.”

Calgary (June 6th-10th):

  • A fun and informative tour of the University of Calgary's Simulation Health Center, featuring innovative, simulative technology for health professionals to improve patient outcomes
  • Cesar, a member of our Customer Solutions team, preparing everyone a special Colombian breakfast with arepas, sausages, eggs and hot chocolate
  • Friends, families and colleagues gathering for an outdoor summer BBQ

Toronto (June 13th-18th):

  • Gathering together to work in the Four Points by Sheraton Toronto Airport
  • Enjoying dinner at Amsterdam Brewhouse with a beautiful ocean view
  • Joining the Integra Health team for a tour of their clinic and wellness services, such as massages and skin treatments
  • Gathering with our customers and partners for an event filled with fun, socializing, and delicious food and cocktails by the pool

Vancouver (June 27th-30th):

  • Working together at our office space downtown with different teams coming together, all while enjoying delicious breakfast, fresh coffee and lots of snacks!
  • Company town hall: discussing our progress so far this year, the road ahead, and our goals, giving us time to reflect and look to the future
  • Wrapping up the week with a picnic in Flora's Field, Kitsilano while enjoying the sun, food, drinks, and friendly competitions

Monday, March 28

Hosted by our Development team

- Our inaugural Thrive Health ping-pong tournament

- Welcome dinner for our team members who flew in for the week

Tuesday, March 29

Hosted by our Product and Marketing teams

-Volunteering at a local women’s shelter, and preparing care packages for people experiencing homelessness

-Sushi-making workshop! M Sushi stopped by our Thrive office and prepared an amazing assortment of sushi for our team, while giving us the opportunity to design our own rolls - and even use the blow-torch.

Wednesday, March 30

Hosted by our Customer Success, Support, and Solutions teams

-Parfait Breakfast Bar to fuel us up for the day ahead

-Coaching workshop for our leadership and management teams, to provide us with new and exciting ways to think about growing our individual teams and continuously offering new leadership opportunities

-Commercial-themed cocktail hour and pizza night, followed by a stroll at beautiful Stanley Park

Thursday, March 31

Hosted by our Admin & Strategic Initiatives teams

-Coming together as a team for a mindfulness session hosted by Peak Wellness that gave us time to destress, check in with ourselves, and be reminded of the importance of getting in touch with our emotions

Friday, April 1

Hosted by our Executive team

-Company fireside chat, where we discussed our vision, goals, and key initiatives for the remainder of 2022, giving us time to celebrate in all of our exciting work ahead

-Ending off the week with a pub social at Colony Granville, featuring a (mildly) competitive bocce tournament!

Our Q1 2022 Onsite Week not only brought a lot of joy and laughter, but gave us the opportunity to come together as a team and connect after a long period of working remotely during the pandemic. We are already looking forward to our next onsite week, and continuing to grow the connections and friendships we have formed.

Monday, March 28

Hosted by our Development team

- Our inaugural Thrive Health ping-pong tournament

- Welcome dinner for our team members who flew in for the week