Developed in partnership with
British Columbia logo
BC Centre of Disease Control logo
HealthLinkBC logo

The COVID-19 apps were built in partnership with the BC Ministry of Health, the BC Centre for Disease Control and HealthLinkBC.

This tool will determine whether you may need further assessment or testing for COVID-19. Updates will be made as provincial guidelines evolve to ensure that you are assessed with the most up to date recommendations. Health Canada will be receiving anonymous data insights to help inform and manage the public health response to COVID-19.

The app provides updates from the Provincial and Federal Ministries that may impact you. A self-check tool is available in the app to enter and monitor your symptoms, and receive resources to support you.

Collection Notice

Your personal information is collected by Thrive Health Inc. on behalf of Ministry of Health under the authority of the Public Health Act and sections 26(a), (c) and (e) of the Freedom of Information and Protection of Privacy Act for the purposes of providing COVID-19 related information and screening, and for the management of COVID-19, via the Thrive Health platform.

Thrive Health will only use the personal information it collects for purposes related to supporting the Ministry of Health in managing COVID-19 and will not retain your personal information for any other purposes. For the use of scanning QR codes to view businesses’ COVID-19 Safety Plans, the Ministry of Jobs, Economic Development and Competitiveness will receive aggregate data to help inform and manage the response to COVID-19.

Questions about the collection of your information can be sent to Thrive’s Privacy Officer at: privacy@thrive.health;
#200-116 W Hastings St. Vancouver, BC V6B 1G8

Resources you can trust

We have listed Canada’s most trusted resources for information on the novel coronavirus COVID-19 and steps you can take to help flatten the curve. Click on the organizations below to be directed to their websites for the latest updates in British Columbia and around the world.

BC Centre of Disease Control logo
HealthLinkBC logo
Health Canada logo
World Health Organization logo

For technical support please contact: support@thrive.health

Frequently Asked Questions

Who is Thrive Health?

Thrive Health is a Vancouver-based software company founded with a mission to improve the delivery of healthcare in Canada and around the world. We empower patients to play an active role throughout their health journeys so they can thrive in all aspects of their lives. You can learn more about our team and mission here.

How do I use the COVID-19 App?

Please visit: bc.thrive.health and follow the prompts provided.

Does the tool share my personal health information with anyone?

Personal health information is anonymized to provide population health data for the BC Ministry of Health. The purpose of this data is to help provide more accurate, up to date information to aid the government in keeping us all informed.

How do I know this is a secure platform?

We follow Privacy by Design practices by enforcing privacy and security measures that consistently meet health organization requirements. We also conduct regular privacy and security training for our employees. We meet or exceed the requirements of FIPPA and follow data security and privacy standards that align with HIPAA, PIPEDA, and NIST conformance guidelines.

The infrastructure we use to store patient’s health information is wholly located in Canada and is implemented in accordance with provincial and federal privacy legislation. Our infrastructure provider is Sas 70 Type II, ISO 27001, and HIPAA compliant. You can read more about our privacy policy here, and our privacy notice here.

Who are the guidelines published by?

We are using the information provided by the British Columbia Centre for Disease Control and HealthLink. You can find more information here at the Government of Canada’s Outbreak Update webpage.

How can I contact you for media inquiries?

For any media inquiries please reach out to marketing@thrive.health

The tool isn’t working for me, what do I do?

Please make sure that you’re connected to the internet. If you still continue to experience technical difficulties please contact: support@thrive.health with a detailed description of the issues you’re running into.

Please note that we are experiencing a higher than normal volume of support due to the COVID-19 pandemic. We will reply to your support request as soon as we can.

Is Thrive Health a doctor’s office?

We are not a doctor’s office. Thrive Health is a Vancouver based software company, and we have partnered with the Health Canada to create the COVID-19 App.

What if my question wasn’t answered?

If you didn’t find an answer to your question please go to https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html for additional resources.